Shipping Policy

Shipping policy

Shipping Policy

Thanks for visiting om-hairmay.com . The following are the terms and conditions of Shipping Policy.

 

Warehouse

US warehouse(Houston TX):

All of US orders can ship from US warehouse by USPS, shipping normally takes 2-5 working days.

China warehouse:

Orders from US, CA and other countries/regions can ship from China warehouse by suitable logistics company, shipping normally takes 3-7 working days.

 

Shipping

Your goods will be shipped ASAP with in 24 hours not including weekends and holidays, we know you are eager to get it.

Standard delivery time is 3-5 working days not including weekends. All orders can be choosed to be shipped out according to fast and safe rule. So as for the different country, there are different warehouse and shipping way to delivery the hair.

To USA/CA, we use DHL/FedEx/USPS/UPS and shipping time is around 3-5 working days;
To Europe countries/regions, we use DHL/TNT and shipping time is around 5-7 working days;
To Africa countries/regions, we use DHL/DPEX and shipping time is around 10-12 working days;
Above both are free shipping, while for Remote regions, there is $18 shipping fee.

We do global shipping, if you want to know the shipping time to your country, you can contact +1 6035126558 or email service@om-hairmay.com

And, the cost of following conditions will be borne by the buyer:

  1. If the package meet customs clearance in the recipient’s country/region and produce taxes, it will be paid by the buyer.
  2. The buyer shall bear the expenses incurred due to the buyer's unilateral change of address.
  3. During the package transportation, the buyer shall bear the expenses incurred for cancellation, refuse or return package due to the buyer's personal reasons.

 

Shipment confirmation & Order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s), or you can email us service@om-hairmay.com for confirm. Please leave your correct email address and number, so that you can receive notification successfully. Then you can track the package on official shipment website.

Your orders can be tracked through below links:

DHL: http://www.dhl.com

UPS: http://ups.com

TNT: http://tnt.com

USPS: http://www.usps.com

Powerful Tracking website: https://www.17track.net/en

 

Deliver

  1. Normally, the local carrier deliver packages on workday( Mon. - Fri.).Therefore, to make sure your package will be delivered to you safely, it's better for you to choose an address where you can receive the package on workday as the shipping address. It's best to keep your phone open, because the carrier might contact you via phone when delivering.
  2. Some logistics companies require the recipient's signature to be successfully delivered. If we ship the goods to your shipping address and someone signs for it, we will not be responsible for loss or theft of the package. Therefore, please make sure that you or your authorized person are at the shipping address.

 

Damages

If you received your order damaged, please take photos and keep the package in original status, at the same time, email us service@om-hairmay.com for after-sell service.

 

Returns Policy

Our Returns and Refund Policy provides detailed information about options and procedures for returning your order.